Refund and Returns

Oazi i Luleve – Vlore

At Oazi i Luleve, we take pride in providing fresh flowers, beautiful bouquets, plants, and quality products. Customer satisfaction is important to us, and we want every order to arrive in excellent condition.

1. Returns

Due to the delicate and perishable nature of fresh flowers and floral arrangements, returns are generally not accepted for products that have been delivered in good condition.

For non-perishable products, such as planters, pots, accessories, and other items, returns may be accepted in accordance with applicable consumer protection laws, provided the products are unused and in their original condition.

2. Damaged or Incorrect Orders

If your order arrives damaged, wilted, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number.
Clear photographs of the product received.
A brief description of the problem.

We will review your complaint and, where appropriate, offer a replacement, refund, or another suitable solution.

3. Order Cancellations

Orders can be cancelled before preparation or dispatch.

Once a bouquet or floral arrangement has been prepared or dispatched, cancellation may no longer be possible due to the perishable nature of the products and the time required for preparation.

Please contact us as soon as possible if you wish to cancel or modify an order.

Your statutory consumer rights remain unaffected.

4. Refunds

If a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or bank.

Where a refund is legally required, it will be issued within the applicable legal timeframe.

5. Non-Returnable Products

The right of withdrawal does not apply to certain products under applicable consumer protection legislation, including:

Fresh flowers and bouquets that are liable to deteriorate or expire rapidly.
Custom-made or personalized floral arrangements.
Products prepared according to specific customer requirements, where legally exempt.

These exceptions do not affect your rights if a product is defective, damaged, or not as described.

6. Delivery Issues

If your order is not delivered as agreed, or arrives in an unsatisfactory condition, please contact us immediately.

We will investigate the issue and work with you to find an appropriate solution.

7. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the applicable consumer protection laws of the Republic of Albania.

Where the statutory right of withdrawal applies to an eligible online purchase, consumers may exercise that right within the applicable 14-day period, subject to legal exceptions.