Oazi i Luleve – Vlore

Last Updated: November 12, 2026

At Oazi i Luleve, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://oazi.al/, place an order, or contact us.

1. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: Full name, phone number, email address, and delivery address.

  • Order Information: Products purchased, bouquet preferences, delivery instructions, and order history.

  • Payment Information: Payment details necessary to process transactions. Card information may be handled directly by third-party payment providers.

  • Technical Information: IP address, browser type, device information, and website usage data.

  • Communication Information: Messages, inquiries, and other information you provide when contacting us.

2. How We Use Your Information

We use your personal information to:

  • Process and manage your orders.

  • Arrange flower deliveries and communicate delivery details.

  • Contact you regarding your purchases or inquiries.

  • Process payments and manage refunds.

  • Improve our website, products, and customer experience.

  • Send promotional offers and updates when you have given the necessary consent.

  • Comply with applicable legal and accounting obligations.

  • Protect our business against fraud and unauthorized activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Delivery partners responsible for delivering your orders.

  • Payment providers processing online transactions.

  • Website hosting and technical service providers.

  • Analytics and marketing providers, where applicable.

  • Public authorities when required by law.

These providers may only process personal information as necessary for their services and applicable legal obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Ensure the website functions correctly.

  • Remember your preferences.

  • Understand website traffic and visitor behavior.

  • Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. Where required, non-essential cookies will only be activated after obtaining your consent.

5. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including:

  • Completing and managing customer orders.

  • Maintaining business and accounting records.

  • Resolving disputes and customer complaints.

  • Meeting applicable legal and regulatory requirements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Under applicable personal data protection legislation, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally applicable.

  • Request restriction of certain data processing activities.

  • Object to certain types of processing.

  • Withdraw consent where processing is based on consent.

  • Request data portability where applicable.

  • Lodge a complaint with the competent data protection authority.

To exercise these rights, please contact us using the details provided below.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, payment providers, and delivery services.

Oazi i Luleve is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not intended to knowingly collect personal information directly from children without the appropriate legal basis or authorization.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable legislation.

Any updates will be published on this page, together with the revised update date.

11. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Oazi i Luleve – Vlore

  • Website: https://oazi.al/

  • Phone / WhatsApp: +355 69 387 3053

  • Address: Bulevardi Ismail Qemali, Vlore 9401, Albania

For additional information about personal data protection in Albania, you may contact the Office of the Commissioner for the Right to Information and Protection of Personal Data.

Website: https://idp.al/

Oazi i Luleve – Flowers & Love!