Terms and Conditions

Oazi i Luleve – Vlore

Last Updated: November 12, 2026

Welcome to Oazi i Luleve! These Terms & Conditions govern your access to and use of our website, https://oazi.al/, and the purchase of products and services offered through our online store.

By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

Oazi i Luleve is a flower shop based in Vlore, Albania, specializing in fresh flowers, bouquets, floral arrangements, plants, and gifts.

Our contact details:

Business Name: Oazi i Luleve
Website: https://oazi.al/
Phone / WhatsApp: +355 69 387 3053
Address: Bulevardi Ismail Qemali, Vlore 9401, Albania.

2. Products and Availability

We offer a selection of fresh flowers, bouquets, plants, floral arrangements, and related products.

Please note:

Fresh flowers are seasonal and subject to availability.
Product colors, sizes, and appearance may vary slightly from website photographs.
Due to seasonal availability, certain flowers or decorative elements may occasionally be unavailable.
In such cases, we may propose a suitable alternative of comparable quality and value, subject to customer approval.

We make every effort to ensure that product descriptions and photographs are accurate and up to date.

3. Prices and Payments

All product prices are displayed in Albanian Lek (ALL), unless otherwise indicated.

Prices are subject to change without prior notice.
The price applicable to your order is the price displayed at the time of purchase.
Delivery charges, where applicable, will be communicated before order confirmation.
Orders must be paid using the payment methods made available during checkout or confirmed directly with our staff.

Oazi i Luleve reserves the right to correct pricing errors or cancel orders affected by obvious technical or pricing mistakes, with appropriate notification to the customer.

4. Order Placement and Confirmation

Customers can place orders through our website or through the contact channels made available by Oazi i Luleve.

When placing an order, customers must provide accurate information, including:

Full name.
Contact telephone number.
Delivery address, where applicable.
Selected products and quantities.
Preferred delivery date and any special instructions.

An order is considered accepted once it has been confirmed by Oazi i Luleve.

We reserve the right to decline or cancel orders in cases of product unavailability, incorrect information, suspected fraudulent activity, or circumstances beyond our reasonable control.

5. Delivery Policy

Oazi i Luleve offers flower delivery services in selected areas of Vlore, subject to availability.

Delivery conditions:

Customers must provide a complete and accurate delivery address.
Delivery times are estimates and may vary depending on traffic, weather, order volume, and other circumstances.
Special delivery requests and preferred time slots are subject to confirmation.
Additional delivery charges may apply depending on the delivery location.
Customers should ensure that someone is available to receive the order.

Oazi i Luleve is not responsible for delivery delays caused by incorrect addresses, unavailable recipients, or circumstances beyond our reasonable control.

6. Cancellations and Order Modifications

Customers who wish to cancel or modify an order should contact us as soon as possible.

Orders may be cancelled or modified before preparation begins.
Once a bouquet or customized floral arrangement has been prepared or dispatched, cancellation or modification may not be possible.
Special and personalized orders may be subject to specific cancellation conditions.

Any cancellation charges or refund restrictions will be subject to applicable consumer protection legislation.

7. Returns and Refunds

Due to the perishable nature of fresh flowers and floral arrangements, returns are generally not accepted for products delivered in good condition.

However, if a product arrives damaged, defective, incorrect, or significantly different from the agreed order, customers should contact us as soon as possible.

Depending on the circumstances, we may offer:

A replacement product.
A refund.
Another appropriate resolution agreed with the customer.

For additional information, please consult our Returns & Refund Policy available on our website.

Nothing in these Terms & Conditions limits the consumer rights provided by applicable Albanian legislation.

8. Customer Responsibilities

By using our website and placing an order, you agree to:

Provide accurate and complete personal and delivery information.
Use the website only for lawful purposes.
Ensure that payment information is valid and authorized.
Not misuse, damage, or attempt to interfere with the website.
Respect the intellectual property rights of Oazi i Luleve.

Customers are responsible for reviewing their order details before completing a purchase.

9. Gift Messages and Personalized Orders

Customers may request personalized bouquets, floral arrangements, and gift messages.

We will make reasonable efforts to follow the instructions provided. However, slight variations may occur due to the creative nature of floral arrangements and the availability of seasonal flowers.

Customers are responsible for ensuring that personalized messages and recipient details are correct before confirming their orders.

10. Website Content and Intellectual Property

All content available on https://oazi.al/, including:

Text and product descriptions.
Photographs and images.
Logos and branding.
Graphics and website design.
Other visual and written materials.

is owned by Oazi i Luleve or used with appropriate authorization.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

11. Privacy and Personal Data

Oazi i Luleve respects customer privacy and is committed to protecting personal information.

Personal information collected through our website may be used to:

Process and manage orders.
Arrange deliveries.
Communicate with customers.
Process payments and refunds.
Improve our products and services.
Fulfill legal obligations.

For more information, please read our Privacy Policy available on https://oazi.al/.

12. Limitation of Liability

Oazi i Luleve makes reasonable efforts to ensure that our website and services operate correctly.

However, we cannot guarantee uninterrupted website availability or that the website will always be free from technical errors.

To the extent permitted by applicable law, Oazi i Luleve shall not be liable for indirect losses arising from circumstances beyond our reasonable control.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by law, including statutory consumer rights.

13. Third-Party Services

Our website may provide links to third-party platforms or services, including delivery providers, payment processors, and social media platforms.

Oazi i Luleve is not responsible for the content, availability, or policies of external websites and services.

Customers are encouraged to review the applicable terms and privacy policies of those third parties.

14. Changes to These Terms

Oazi i Luleve reserves the right to update or modify these Terms & Conditions when necessary.

Changes will be published on this page with an updated revision date.

Customers are encouraged to review this page periodically.

15. Applicable Law and Disputes

These Terms & Conditions are governed by the applicable laws of the Republic of Albania.

Any disputes arising from the use of our website or the purchase of our products shall be handled in accordance with Albanian legislation.

Consumers retain the right to seek assistance from the competent consumer protection authorities and courts.

16. Contact Information

For questions, order assistance, or additional information regarding these Terms & Conditions, please contact us: